Refund policy
REFUND POLICY
Made-to-Order Products
Every DGC item is produced after an order is placed. We do not keep preprinted inventory.
Because of the made-to-order nature of our products, we do not accept returns or exchanges for a change of mind, an incorrect size or color selection, or preference-based fit issues, except where required by applicable law.
Please review the product photographs, available color options, product description, and size guide carefully before placing your order.
For sizing assistance before ordering, contact us at contact.thedadgritco@gmail.com.
Damaged, Defective, Misprinted, or Incorrect Items
Contact us within 30 days of delivery if your item arrives:
• Damaged
• Defective
• Misprinted
• With missing items
• Different from the item, size, or color you ordered
Please include:
• Your order number
• A brief description of the issue
• Clear photographs of the affected item
• Photographs of the packaging when relevant
After reviewing the claim, we will arrange an appropriate replacement or refund for eligible issues.
Please do not mail an item back unless we provide return instructions.
Order Changes and Cancellations
Orders can enter production shortly after purchase. Contact us immediately if you need to request an order change or cancellation.
We will make a reasonable effort to help, but changes and cancellations are not guaranteed after production has begun.
Incorrect Addresses
Customers are responsible for providing a complete and accurate shipping address.
Contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after the order enters production or fulfillment.
Lost Packages
Contact us with your order number if a package appears to be lost in transit. We will investigate the shipment with the fulfillment provider and carrier before determining the appropriate resolution.
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